Freshdesk Pricing (2026): Plans, Freddy AI and Omni Costs
Freshdesk's cheapest paid plan is Growth at $19 per agent a month billed yearly, or $23 paying monthly. Pro costs $55 ($66 monthly) and Enterprise $89 ($107 monthly). If you need live chat, messaging and phone, Freshdesk Omni costs $29, $79 and $119 per agent billed yearly.
AI is priced separately. Every account gets 500 Freddy AI Agent sessions once, then pays $49 per 100 sessions. Freddy AI Copilot costs $29 per agent a month billed yearly ($35 monthly) on Pro and Enterprise. There is no free-forever plan: you get a 14-day trial of Enterprise, and a Free Program covers up to two agents for six months.
Prices are in US dollars, before tax, from Freshworks' pricing pages as of 25 September 2026. Freshworks says yearly billing saves 20%.
Prices checked 25 September 2026 on Freshdesk's official pricing page. Prices are in US dollars unless stated and can change at any time.
Freshdesk plans and prices
Free Program
- Ticketing across email and social
- Ticket dispatch and a knowledge base
- Out-of-the-box analytics and a ticket trend report
- Team collaboration and 24x5 email support
- Ends after six months; more than two agents needs a paid plan
- Not listed on the public pricing page
Growth
- Freddy AI Agent with the first 500 sessions included (one-time)
- Ticketing, shared inbox, threads and tasks
- Customer portal and knowledge base
- Out-of-the-box analytics, automations and roles
- 1,200 MCP actions a year
- No Freddy AI Copilot
- No multilingual help desk, custom dashboards or multiple SLA policies
Pro
- Everything in Growth
- Multilingual help desk and custom dashboards
- Round-robin and load-balanced routing; multiple SLA policies
- 5,000 external collaborators; 6,000 MCP actions a year
- Freddy AI Copilot available as an add-on
Enterprise
- Everything in Pro
- Freddy AI Insights with root-cause alerts and conversational reports
- Skill-based routing, sandbox and audit logs
- Allowed domains and IP allowlisting
- 12,000 MCP actions a year
Freshdesk Omni (Growth, Pro, Enterprise)
- Everything in the matching Freshdesk plan plus live chat, messaging and voice
- Chat AI Agents for web chat, WhatsApp, Facebook and Instagram
- Same 500 one-time AI Agent sessions and $49 per 100 afterwards
- Copilot is an add-on on Omni Pro and Enterprise only
Freddy AI Agent sessions (add-on)
- Email session: all AI replies within 72 hours of the first email
- Chat session: all AI replies within 24 hours of the session starting
- Charged per session, whether or not the AI resolves the issue
- Unused sessions expire at the end of the billing cycle
Freddy AI Copilot (add-on)
- Sentiment-based prioritisation
- Response assistant for drafting and tone
- Live translation in 60+ languages
- Summaries and similar-ticket and article suggestions
- Not available on Growth; not covered by day passes
Day passes and usage add-ons
- One day of full access for a part-time agent
- Tasks for pre-built connector apps that sync data with other tools
- Extra MCP actions beyond your plan's yearly allowance
Is there a free plan?
Freshdesk no longer has a free-forever plan on its pricing page. Instead there are two free options. A 14-day trial gives full access to the Enterprise plan, after which you pick a paid plan or the account is suspended. The Free Program covers up to two agents for six months with email and social ticketing, ticket dispatch, a knowledge base, basic reports and 24x5 email support; you switch it on inside an existing account under Admin, Account, Plans and Billing. After six months, or once you need a third agent, you must upgrade to Growth ($19 per agent billed yearly) or higher.
What you will actually pay
Worked examples using the published prices above.
| Scenario | Cost | How we got there |
|---|---|---|
| 3-agent email team on Growth | $684/year on annual billing; $828/year paying monthly | Annual: 3 x $19 = $57 a month, x 12 = $684. Monthly: 3 x $23 = $69 a month, x 12 = $828. Includes the one-time 500 AI Agent sessions. |
| 10-agent team on Pro with Copilot for everyone | $10,080/year on annual billing; $12,120/year paying monthly | Annual: 10 x ($55 + $29) = $840 a month, x 12 = $10,080. Monthly: 10 x ($66 + $35) = $1,010 a month, x 12 = $12,120. |
| Email AI Agent handling 1,000 sessions a month | $245 in the first month, then $490 a month | Month one: 1,000 - 500 free = 500 extra = 5 packs x $49 = $245. After the free allowance is used: 10 packs x $49 = $490 a month, on top of seat costs. |
| 5 agents on Freshdesk Omni Pro with a chat AI agent handling 2,000 sessions a month | $1,375 a month once the free sessions are used | Seats: 5 x $79 = $395 billed yearly. Sessions: 20 packs x $49 = $980. Total $1,375 a month. Adding Copilot for all five would add 5 x $29 = $145. |
Freshdesk pricing compared with rivals
| Tool | Paid plans from | Free plan | Note |
|---|---|---|---|
| Freshdesk | $19/agent/month billed annually (Growth); $23 paid monthly | No free-forever plan; 6-month Free Program for up to 2 agents | The tool on this page |
| Zendesk | $19/agent/month billed annually (Support Team); Suite Team $55 | No: 14-day free trial | AI agents include 5 to 15 automated resolutions per agent a month; extra ones are billed at an unpublished rate. Copilot costs $50 per agent. |
| Intercom | $29/seat/month billed annually (Essential) + $0.99 per Fin outcome | No: 14-day free trial | Fin is billed per outcome, so failed conversations are free, but each outcome costs about twice a Freddy session. |
| HubSpot Service Hub | $7/seat/month billed annually (Starter offer; $20 list) | Yes: up to 2 users | The Customer Agent costs about $0.50 per resolved conversation but needs Service Hub Professional ($90 a seat yearly plus $1,500 onboarding). |
| Help Scout | $25/user/month billed annually (Standard) | Yes: 5 users, 1 inbox, 1 Docs site | AI Answers costs $0.75 per resolution, with a three-month free trial. |
| Gorgias | $10/month (Starter, 50 tickets, monthly only) | No: free trial | Priced by ticket volume, not per agent; AI Agent costs $0.85 to $1.00 per automated interaction. |
| Tidio | $24.17/month billed yearly (Starter) | Yes: 50 conversations a month | Lyro AI Agent is sold separately from $32.50 a month billed yearly for 50 AI conversations. |
Freshdesk is one of the best-value help desks, as long as you watch the AI session count. A 10-agent team on Pro with Copilot pays $10,080 a year billed yearly; the same team on Zendesk Suite Professional with Copilot pays $19,800. Freddy AI Agent sessions at about $0.49 each are also cheaper per unit than Intercom's $0.99 per outcome.
The catch is what you are paying for. Freshdesk charges per session, so if the AI only solves half its conversations, each real resolution costs about $0.98, close to Fin. Chat AI also needs Omni. For email-first teams that keep their knowledge base tidy, Freshdesk is strong value; if you need the highest AI resolution rate, compare our Freshdesk alternatives.
Freshdesk and Freshdesk Omni prices at a glance
Price per agent per month in US dollars, as of 25 September 2026.
| Plan | Freshdesk (yearly) | Freshdesk (monthly) | Omni (yearly) | Omni (monthly) |
|---|---|---|---|---|
| Growth | $19 | $23 | $29 | $35 |
| Pro | $55 | $66 | $79 | $95 |
| Enterprise | $89 | $107 | $119 | $143 |
Add-ons on every plan: Freddy AI Agent sessions at $49 per 100 after 500 free (once per account). Freddy AI Copilot on Pro and Enterprise: $29 per agent yearly, $35 monthly.
Worked example: what an AI session really costs
Suppose your Email AI Agent handles 1,000 sessions a month and fully solves 60% of them.
- Sessions cost 10 x $49 = $490 a month.
- Real resolutions: 1,000 x 60% = 600, so each resolution costs $490 / 600 = about $0.82.
- At a 40% success rate, each resolution costs $490 / 400 = about $1.23.
For comparison, Intercom's Fin charges $0.99 only for outcomes. Freshdesk is cheaper when your AI resolves most sessions, and dearer when it does not.
Free Program, trial and billing rules
- 14-day trial: full Enterprise access; your account is suspended if you do not pick a plan.
- Free Program: up to two agents free for six months, then upgrade.
- Payment: Visa, Mastercard, Discover and American Express; no PayPal. Offline payments use USD pricing.
- Changes: upgrades are instant; downgrades and cancellations take effect at the end of your term. Freshworks says there are no cancellation fees.
- Pay yearly on seats you are sure of. Pro drops from $66 to $55 per agent, which saves $1,320 a year on a 10-agent team.
- Track your AI resolution rate, not just session count. At $0.49 a session, you need the AI to solve at least half its sessions to beat Intercom's $0.99 per outcome.
- Stay on plain Freshdesk if your AI agent only needs email. Omni costs $10 to $30 more per agent a month.
- Buy Copilot only for agents on the highest-volume queues, and use day passes for seasonal staff.
- Buy AI session packs close to when you need them, since unused sessions expire at the end of each billing cycle.
Jargon explained
- Session
- Freshdesk's billing unit for the Freddy AI Agent: one customer interaction, covering 72 hours of email replies or 24 hours of chat.
- Freddy AI Copilot
- An AI assistant for human agents that drafts replies, adjusts tone, translates and summarises tickets. It costs extra per agent.
- Freshdesk Omni
- A higher-priced version of Freshdesk that adds live chat, messaging apps and phone, and lets the AI agent answer in chat.
- Day pass
- A one-day licence that gives an occasional agent full access without paying for a monthly seat.
- SLA policy
- A service level agreement rule that sets target response and resolution times and alerts agents before they are missed.
Frequently asked questions
How much does Freshdesk cost per month?
Growth costs $19 per agent a month billed yearly or $23 monthly, Pro $55 ($66 monthly) and Enterprise $89 ($107 monthly). Freshdesk Omni costs $29, $79 and $119 per agent billed yearly.
Does Freshdesk still have a free plan?
Not a permanent one. The Free Program gives up to two agents free for six months, and there is a 14-day Enterprise trial.
How much does Freddy AI cost?
The Freddy AI Agent gives 500 free sessions once, then costs $49 per 100 sessions. Freddy AI Copilot costs $29 per agent a month billed yearly ($35 monthly) on Pro and Enterprise. Freddy AI Insights is included in Enterprise.
What is a Freddy AI Agent session?
One customer interaction with the AI. For email, all AI replies within 72 hours of the first email count as one session; for chat, everything within 24 hours counts as one.
Is Freshdesk cheaper than Zendesk?
Yes, above the entry tier. Both start at $19 per agent billed yearly, but Freshdesk Pro is $55 against $115 for Zendesk Suite Professional, and Freddy Copilot is $29 against Zendesk's $50.
Can I cancel Freshdesk at any time?
You can cancel whenever you like and there is no cancellation fee, but it only takes effect at the end of your current term, so a yearly plan runs to its end date.
Sources
Every fact on this page comes from public information. Vendor figures are labelled as vendor claims.
- Freshdesk pricing (Freshworks)
- Freshdesk Omni pricing (Freshworks)
- Explore Freshdesk Free Program (Freshworks)
- Freddy AI Agent Studio: configure, automate and scale with AI (Freshworks)
- Freshworks September 2026 innovation update (Freshworks)
- Building trust in every interaction: the Freddy AI Trust framework (Freshworks)
- About Freshworks (Freshworks)
- Freshworks (Wikipedia)
- Nasdaq listing of Freshworks creates windfall for Indian founder (Forbes)
- Freshdesk pricing explained (2026) (Macha)
- Freshdesk reviews (Capterra)
- Freshdesk reviews (Trustpilot)
- Freshdesk app (Apple App Store)
- Zendesk pricing (Zendesk)
- Intercom pricing (Intercom)
- Fin AI Agent pricing (Fin)
- Service Hub pricing (HubSpot)
- Help Scout pricing (Help Scout)
- Gorgias pricing (Gorgias)
- Tidio pricing (Tidio)
- Agentforce pricing (Salesforce)